FREQUENTLY ASKED QUESTIONS
Below you will find a list of Frequently Asked Questions.
However, at Simply Stairlifts, we much prefer speaking with you in person.
Years of Experience
How quickly can a stairlift be fitted?
A straight stairlift can be supplied and fitted within a day or two. If you require a curved stairlift, it will take approximately four weeks from the date of order.
How long does installation take?
Installation of a stairlift takes between 3-4 hours. Prior to your installation, we will call, and if there are any alterations required before your installation we can set about having these tended to in advance.
Which side of stairs is the stairlift fitted?
The side of the stairs is determined by which is more suitable and allows most clearing for users.
Can a stairlift be fitted if there’s a door or radiator at the bottom of stairs?
Yes, if there is a door at the bottom of the stairs, we would install a stairlift with a powered folding hinge rail, which would automatically fold up out of the way, allowing clearance at the bottom.
My stairs are very narrow, will a stairlift fit?
Our stairlifts are the most slimline available on the market and fit all kinds of stairs, even if your stairs are exceptionally narrow, there are always options to get you upstairs!ngs.
Can you supply broken/lost parts (e.g. remote controls)?
All our new stairlifts come with two-year parts and labour warranty, this would cover any broken parts free of charge. However, regardless of if you still have a warranty on your lift or not we can repair and replace any parts you may need. We often call out and repair stairlifts that other companies have previously installed regardless of makes and models.
Do you sell reconditioned/secondhand stairlifts?
Yes, we sell reconditioned stairlifts, all our reconditioned stairlifts are less than two years old and come with a full one year parts and labour warranty, giving you peace of mind.
Will I have to pay for a quote/survey?
No, all our surveys and quotes are free of charge with no obligation to buy.
How much does a Stairlift cost?
The price of a stairlift can vary depending on the type of stairs you have and the features required to suit your individual needs. Our stairlifts start from €1,200.00 + VAT @ 13.5%. You can apply for a VAT refund from the Revenue.
Are stairlifts expensive to run?
No. The electricity cost incurred from a stairlift is minimal and would be the same as charging your mobile phone.
Do you provide finance?
No, we don’t provide finance, however, there are grants available to help with the cost of a stairlift, for those with an income under €60,000 per year. At Simply Stairlifts we can guide you through the entire application process. VAT is also entirely refundable from the Revenue Commissioner and only takes a few weeks for a full refund to get to you.
Will I be under any obligation to buy if I request a free quotation?
No, you would never be under any obligation, however, we will keep your quotation on file if you do decide to go with us in the future as many people like to take the time to think about it.
Will the stairlift be noisy?
No, there is a low noise when using the stairlift, however this is minima
Will the stairlift work if there is a power cut?
All stairlifts are battery-driven. On average you will get up to 15 journeys if the power goes, presuming your stairlift is fully charged.
I am upstairs but the stairlift is downstairs, what do I do?
If you require the stairlift to travel to you, be it top or bottom, you can simply use the remote control to send the stairlift back up the stairs. All new stairlifts come with two remote controls for you to have one upstairs and downstairs.
What happens if I leave the stairlift off charge?
It is not advisable to leave your stairlift off charge, if you do this will deplete the batteries and they will need replacing. Your batteries are not covered under the warranty. To prolong the life of your batteries you need to make sure that the stairlift is always parked on a charge point either on top or the bottom of the rail. If the stairlift is not being used regularly, it is important that you operate the stairlift once or twice a week to ensure that the batteries do not deplete.
Does the stairlift come with a warranty?
Yes, all new stairlifts come with two-year parts and labour warranty cover. All reconditioned lifts come with one-year parts and labour warranty cover. If you decide to rent a lift and something goes wrong you are also fully covered. Batteries and remote controls are not covered under the warranty.
What happens if my stairlift breaks down?
Should your stairlift break down we will do our very best to be with you within 24 hours. We have a 24/7 breakdown phoneline so you will always have peace of mind if you buy a stairlift from Simply Stairlifts.
Will you service or repair a stairlift you did not install?
Yes, we service and repair many lifts we did not install. We pride ourselves on our aftercare services and this is extended to people who have not bought directly from us.
Niall was an absolute pleasure to deal with from our initial inquiry right through to the final installation and first service. I would have no hesitation in recommending Niall or any of his engineers.
Nuala Leahy , Tramore Co Waterford.
Spoke to Niall regarding our elderly Mother and her difficulty with stairs, Niall managed to arrive out the next day and went through every option with my Mother and me, and the following day we had peace of mind in regards to Mom.
Louise McCarthy, Midelton Co Cork.
Get In touch below. Ask Any Question or Start a Free Quote
Passage West Co Cork
Monday-Friday : 9am – 6pm.
Out of office hours – text & email